FAQ
Is my personal data safe and secure?
We hold the security of customer’s personal data at highest priority, and treats all information it receives with utmost respect and confidentiality. All data we obtain are fully protected using the highest level possible of encryption at every step of the review process.
What is the minimum and maximum withdrawal amount?
When you withhold money from your trading account, we set a minimum withdrawal amount estimated at 10$ as required by our internal rules. Please Note: The lowest limit of withholding currency’s amount is referred to as the currency you are currently dealing with.
Level Trade does not limit the amount you can withdraw or deposit into your trading account. The deposit amount is unlimited, and the withdrawal amount should not exceed free margin.
How to fund the account?
There are two easy ways to fund your account:
Bank Transfer
You can transfer a maximum of $10,000 or currency equivalent per transaction and funds will typically be available immediately for trading. The minimum transaction for bank transfers is $100 per transaction. We accept USD, no fee for bank transfers.
Debit Card
Debit cards must be verified before use. You can deposit a maximum of $10,000 (or currency equivalent) per transaction and funds will typically be available immediately for trading. The minimum transaction for bank transfers is $100 per transaction. We accept Visa and MasterCard in USD, GBP and EUR. However, please be aware that all debit card transactions are automatically converted to USD.
I forgot my password. What should I do?
If you cannot remember your password to enter the system, you will be notified of details about the steps to have access retrieved through the homepage. It only takes you to click the ‘forgot password’ button, then enter the personal details and click ‘send’. Having received the query from you, we will send your password details by sending an email to the email address used within the registration procedure.
I have questions about trading, what should I do?
If you are interested in recent trade or payout reports, please send a query to our support centre with a print screen attached. If you have additional questions, just let contact our team!